At I SOLVE SOFTWARE SERVICES LTD (referred to as “we,” “us,” or “our”), your privacy is a priority. As the developers of MacUtil, we are fully committed to meeting the requirements of the General Data Protection Regulation (GDPR) for users globally. This document explains what data we collect, why we collect it, and how you can exercise your data rights.
MacUtil is designed to enhance your Mac's performance without compromising your privacy. We do not collect personal data unless explicitly provided by you. However, some technical data is collected to ensure proper functionality and product improvement:
We monitor events like successful installs, uninstalls, and feature use to ensure smooth performance.
Anonymous crash reports help us identify and fix bugs.
We collect anonymized information on how users interact with features to improve the product.
Information like OS version and system specs may be collected to optimize compatibility; no personal identity data is collected here.
All of the above data is completely anonymized and cannot identify or track individual users.
Please note that to identify your account and complete the payment, we’ll need some of your personal information. We collect personal data only in the following cases:
We may collect your name, email address, and billing details to issue license keys and invoices.
If you contact us, your email address and support request details will be stored to resolve the issue effectively.
NOTE: All payments are securely processed by FastSpring. We do not store your credit card or financial information on our servers.
Users can contact us anytime as we offer robust support for reporting bugs or service issues. To fully resolve your request, we might need your email address so our support team can follow up effectively.
Users can receive emails about product enhancements, helpful tips, and more once they start using the product. We securely manage our email lists, never send unsolicited messages, and always include an easy unsubscribe option or link to update user preferences.
MacUtil users worldwide are entitled to key data protection rights recognized under major regulations. These include:
If you’d like to see, correct, download, or delete your personal data, please reach out to us at support@isolve-software.com. We will fulfil your request within the applicable legal window.
If you have any questions about your personal information, you're welcome to reach out to us at support@isolve-software.com.
Please note that such requests are typically handled within the applicable legal window of your location. If your request involves billing information, we can forward it to the appropriate third-party payment processor we use (FastSpring). However, we strongly recommend contacting them directly for expedited handling, as we cannot guarantee their response times.
If you have any questions, concerns, or feedback regarding how we store, use, or share your personal data with third parties (e.g., payment processors), or if you wish to understand how we handle data transfers, you may contact our Data Protection Officer (DPO) at any time.
Please write to support@isolve-software.com, and your inquiry will be prioritized and addressed.